Grievance Cell





We, the members of Emmanuel College Grievance Cell, in pursuance of fostering a harmonious and conducive environment for academic and personal growth, hereby enact this constitution to establish a mechanism for addressing and resolving grievances within the college community. Recognizing the significance of open communication, transparency, and fairness, we strive to uphold the values of justice and equality.



The body hereby established shall be known as the Emmanuel College Grievance Cell, hereinafter referred to as "the Cell." The Cell is an integral part of Emmanuel College, Vazhichal, dedicated to addressing and redressing grievances among the students, faculty, and staff.



The primary objectives of the Grievance Cell are:

1. To Provide a Platform for Grievance Redressal:

            The Cell aims to create a platform where individuals within the college community can voice their grievances, concerns, or complaints without fear of reprisal.

2. To Ensure Fair and Impartial Resolution:

The Cell is committed to ensuring that all grievances are addressed impartially and fairly, maintaining confidentiality while seeking just and effective resolutions.

3. To Promote Open Communication:

Fostering an environment of open communication is a key objective, encouraging dialogue between different stakeholders to prevent misunderstandings and promote harmony.

4. To Uphold Principles of Natural Justice:

The Cell shall adhere to the principles of natural justice, ensuring that all parties involved have a fair opportunity to present their case and be heard.

5. To Provide Timely Redressal:

The Cell is dedicated to ensuring prompt and timely redressal of grievances, minimising any adverse impact on the academic and personal well-being of the individuals involved.

6. To Implement Preventive Measures:

In addition to resolving grievances, the Cell shall work proactively to identify recurring issues and recommend measures to prevent future grievances.



The Grievance Cell shall be composed of the following office bearers:

1.Dr. J. Vijayakumar, Principal

The Principal shall serve as the ex-officio Chairperson of the Grievance Cell, providing guidance and oversight to ensure the effective functioning of the Cell.

2.Dr. Shalilal C.H. (Co ordinator)

Coordinator manages and oversees all activities within the Grievance Cell, ensuring smooth coordination of events.

3.Mr. Rajan C. (Faculty Representative):

Mr. Rajan C. shall represent the faculty on the Grievance Cell, bringing valuable insights and perspectives to the resolution process.

4.Ms. Lekha S.  (Faculty Representative)

Ms. Lekha S. shall be contributing to a holistic understanding of grievances within the entire college community.

5.Ms. Sindhumol V.S.  (Faculty Representative)

Ms. Sindhumol V.S., shall ensure students' concerns are adequately addressed.

6.Ms. Soumya S. (Faculty Representative)

Ms. Soumya S. will offer essential assistance and aid to the student community to address and ease their grievances.


1. Receiving Grievances:

The Cell shall receive grievances from any member of the college community, including students, faculty, and staff.

2. Preliminary Examination:

Upon receiving a grievance, the Cell shall conduct a preliminary examination to determine the nature and merit of the complaint.

3. Mediation and Conciliation:

The Cell may employ mediation and conciliation methods to resolve grievances amicably, ensuring that all parties are given an opportunity to reach a mutually acceptable solution.

4. Recommendations and Reports:

In cases where resolution is not achieved through mediation, the Cell shall make recommendations for redressal to the concerned authorities, accompanied by a comprehensive report on the grievance.

5. Follow-Up:

The Cell shall monitor the implementation of its recommendations and conduct follow-up assessments to ensure the effectiveness of the redressal measures.

6. Educational Initiatives:

The Cell may organise awareness programs, workshops, and seminars to educate the college community about the importance of grievance redressal and conflict resolution.


1. Frequency:

The Cell shall meet regularly, at least once a month, to review ongoing grievances, discuss preventive measures, and assess the overall functioning of the Cell.

2. Quorum:

A quorum for the Cell's meetings shall be considered met when a minimum of three office bearers, including the Chairperson, are present.

3. Decision-Making:

Decisions shall be made through a consensus of the members present. In the event of a tie, the Chairperson shall have the casting vote.


Amendments to this constitution may be proposed by any member of the Cell and shall be approved by a two-thirds majority vote during a meeting.